Refund policy

RETURN & REFUND POLICY

Change-of-Mind Returns

RINGS does not accept returns, exchanges or refunds for change of mind. This includes situations where a customer no longer wants the item, ordered the wrong product, or the item does not suit their personal preference.

Please review all product descriptions, specifications and images carefully before placing your order.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives faulty, damaged, incorrect or significantly different from its description, please contact us within 7 calendar days of delivery at info@ringswatch.shop.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the problem

Please do not send an item back before contacting us. If a return is approved, we will provide the return address and detailed return instructions by email.

The 7-day notification period helps us investigate issues promptly. It does not limit or exclude any rights you may have under Australian Consumer Law, including rights relating to faults that become apparent after this period.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Where a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy as required by law.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Return Shipping

If an item is confirmed to be faulty, damaged, incorrect or significantly different from its description, RINGS will reimburse reasonable return postage costs where required under Australian Consumer Law.

Please keep your postage receipt. Return postage costs cannot be reimbursed without reasonable proof of payment.

Items Not Covered

RINGS is not responsible for damage caused by:

  • Misuse, neglect or accidental damage

  • Normal wear and tear

  • Use outside the product’s published specifications

  • Unauthorised modification, disassembly or repair

This section does not limit any rights available under Australian Consumer Law.

Refunds

If a refund is approved, it will be issued to the original payment method within 5 business days.

Your bank, credit card company or payment provider may require additional time to process and display the refund.

Contact

For return or refund enquiries, please contact:

RINGS
Email: info@ringswatch.shop