Shipping policy

SHIPPING POLICY

Free Shipping to Australia

RINGS offers free tracked shipping on all orders delivered within Australia.

All orders are carefully packed and shipped from Japan.

Order Processing

Orders are normally prepared and dispatched within 2–3 business days after payment has been confirmed.

Business days do not include Saturdays, Sundays or public holidays in Japan.

During busy periods or around public holidays, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping Method

Orders are generally shipped via Japan Post EMS or another reliable tracked international delivery service.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to become available after dispatch.

Estimated Delivery Time

Estimated delivery to Australia is:

Processing time: 2–3 business days
Transit time after dispatch: approximately 5–10 business days
Total estimated time from order to delivery: approximately 7–14 business days

These delivery times are estimates and are not guaranteed. Delivery may take longer due to customs processing, carrier delays, severe weather, public holidays or delivery to a remote location.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges depending on applicable laws and regulations.

Any applicable charges that are not collected at checkout are the responsibility of the customer. RINGS cannot control or predict charges imposed by customs authorities.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, please contact us as soon as possible at info@ringswatch.shop.

We cannot guarantee that an address can be changed after an order has been dispatched. If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for the cost of reshipping the order.

Delayed or Lost Shipments

If your tracking information has not been updated for an extended period, or your order has not arrived within a reasonable time after the estimated delivery period, please contact us at info@ringswatch.shop.

We will contact the delivery provider and investigate the shipment. Any available remedy will be determined based on the carrier’s investigation and applicable consumer law.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 calendar days of delivery at info@ringswatch.shop.

Please include your order number and clear photographs or video showing the damaged packaging and product. For further information, please review our Return & Refund Policy.

Contact

For shipping enquiries, please contact:

RINGS
Email: info@ringswatch.shop